Frequently Asked Questions

We accept all major credit cards, money orders/cashiers checks, cash from walk-in customers, and PayPal (foreign transactions only).

Yes, we gladly send free samples of our fabrics for your approval. We want to make sure you know what you are ordering before the order is placed. Please click "Search Samples" to select from our partial inventory or fill out a "Contact" form to request samples that don't appear in the search. Feel free to also call us or send us a sample request in the mail.

We can help! SMS has the largest reference library in the industry. We have brochures, sample books, and dealer color and upholstery albums from every year of American car from 1950 to 2000, plus some newer and older. Also try our search feature to browse a partial selection of the materials available for your car.

Our knowledgeable staff knows the quantities you will need for your particular car. There is no need to go to the car and take measurements or to have an upholsterer estimate.

We typically only sell yardage, however we will in most cases make seat covers upon request. We believe there are plenty of good, fair priced, auto trimmers that do an excellent job of sewing and installing the upholstery, and we recommend most people go this route. However if you do want us to make covers, it is likely that we will need your original covers from which to make patterns.

Our minimum cut on cloth and vinyl orders is 2/3 yard. We measure all of our cloth and vinyl by the running yard, which means a yard up the roll by the width of the roll. Roll width varies, but vinyl is usually about 54" wide and cloth is often 60" or more wide. For leather orders, we sell by the hide or half-hide. Please contact us for more details.

All packages must be opened and inspected within five (5) business days of receipt. If there is a problem with your order, please contact us immediately. For quickest service, please click "Contact" above and fill out the form. Alternatively, you can call us at (503) 263-3535.

We will correct any error in your order as quickly as possible. If SMS is unable to correct the error, we will issue the customer a refund. If the customer declines to allow us the opportunity to fix an error, a credit toward a future purchase will be issued using the customer's original method of payment.

If the customer receives the correct merchandise ordered but then chooses to return it for whatever reason, they will be issued a credit toward a future purchase, minus a 20% restocking fee due to the decreased value of cut yardage. This applies only to cut yardage (cloth, vinyl, etc.). Custom made products such as door panels, headliners, and vinyl tops cannot be returned if they were delivered as ordered.

Yes! We will ship anywhere in the world, and we give the customer many different international shipping options to fit their time and budgetary requirements. In fact, a large percentage of our business comes from overseas. We also send samples internationally, free of charge.

For the quickest service, fill out a contact form by clicking "Contact" above, or e-mail us at questions@smsautofabrics.com. If you don't have e-mail, you can call us at (503) 263-3535 between 8:30AM and 5:00PM Pacific time Monday through Friday. 

Cloth and vinyl orders that are in stock typically ship within three to five days. Pre-sewn headliners typically will ship within two weeks. However, sometimes ship times will be longer based on the particular product. In these cases, our customer service staff will notify you of the current estimated shipping times when you place an order. Door panels are made to order you will be given an estimated timeframe for completion when you order.

All orders within the U.S. ship via UPS Ground unless otherwise specified. Expedited shipping options are available and we can ship on a customer's UPS account if requested.